Return and Refund Policy
Allen Laboratories (“Allenlab”) team facilitates processing correct medicines as per order and prescription and strives to service the medicines and products in right conditions/ without any damage every time a consumer places an order. We also strongly recommend the items are checked at the time of delivery.
Definition: ‘Return’ means an action of giving back the product ordered at Allen laboratories portal by the consumer. The following situations may arise which may cause the action of return of product:
Product(s) delivered do not match your order;
Product(s) delivered are past or near to its expiry date (medicines with an expiry date of less than 03 months shall be considered as near expiry);
Product(s) delivered were damaged in transit (do not to accept any product which has a tampered seal).
Note: If the product that you have received is damaged, then do not accept the delivery of that product. If after opening the package you discover that the product is damaged, the same may be returned for a refund. Please note that we cannot promise a replacement for all products as it will depend on the availability of the particular product, in such cases we will offer a refund.
In the aforesaid unlikely situations, if there is something wrong with the order, we’d be happy to assist and resolve your concern. You may raise a Return request with our customer care within 07 (Seven) days from the delivery of the product. Allen laboratories reserves the right to cancel the Return request, if the customer reaches out to Allen laboratories after 7 days of delivery.
Upon receiving your Return/Refund request, Allen laboratories shall verify the authenticity and the nature of the request. If Allen laboratories finds that the request is genuine, it will initiate the Return and Refund process. Allen laboratories shall process the refund only once it has received the confirmation from the vendor concerned in respect of the contents of the product relating to that refund.
In the event of frivolous and unjustified complaints regarding the quality and content of the products, Allen laboratories reserves the right to pursue necessary legal actions against you and you will be solely liable for all costs incurred by Allen laboratories in this regard.
The returns are subject to the conditions below:
- Any wrong ordering of product doesn’t qualify for Return;
- Batch number of the product being returned should match as mentioned on the invoice;
- Return requests arising due to change in prescription do not qualify for Return;
- Product being returned should only be in their original manufacturer’s packaging i.e. with original price tags, labels, bar-code and invoice; and
- Partially consumed strips or products do not qualify for Return, only fully unopened strips or products can be returned.
Return Process:
- For Return intimation, please visit https://allenlab.com/query-feedback/ or alternatively call us at 033 2571 7273 / 1800 345 2210 (Open 10 AM – 6 PM from Monday – Saturday).
- Allen laboratories customer care team will verify the claim made by the customer within 3 working day from the time of receipt of complaint.
- Once the claim is verified as genuine and reasonable, Allen laboratories will initiate the collection of product(s) to be returned.
- The customer will be required to pack the product(s) in original manufacturer’s packaging.
- Refund will be completed within 7 (Seven) days from date of reverse pick up (if required) and after confirmation from the purchaser who is returning the consignment as per his choice.(Like: Paytm/ Bank/ GooglePay/ PhonePay)
Refund Process:
In all the above cases, if the claim is found to be valid, Refund will be made as mentioned below: 1. Order placed through online wallet will be credited to the wallet; and
Online Consultation:
In case of online consultation, a customer will be eligible to raise a request for Refund only in case the consultation query is not replied within specified timeline.
The customer is required to raise the Refund request with Allen laboratories customer care within 3 working day from the time of submission of query or receiving of response. The request for the Refund will be validated by Allen laboratories customer care team.
In case of valid Refund, the same will be done by crediting the bank account of the customer. Refund process shall be completed within 30 (thirty) days from the date of submission of the request for Refund.
For any further Refund related information, please write to info@allenlab.com